Cavalry Portfolio Services Collection Agency

Cavalry Portfolio, consumer complaints, and a slap on the wrist by the Arizona Department of Financial Institutions.

Cavalry Portfolio Collection Agency, also known as Cavalry Portfolio Services (additional business names include Cavalry Investments, LLC and First Credit Solution), is headquartered in Hawthorne, NY and also has offices in Phoenix, AZ, Tulsa, OK and St. Paul, MN.

Cavalry Portfolio Collection Agency Mailing Address and Phone Number

Just Who are Cavalry Portfolio Services Debt Collectors Anyways?

Cavalry Portfolio Services Collection Agency specializes in collecting consumer debt from bank accounts and bank cards, phone companies (Sprint is a big client), and they also buy junk debt from other collection agencies. You might just find that you’re the next collections target. If so, take a look at their Better Business Bureau report so you know the opponent you’re dealing with.

What The Better Business Bureau Says About Cavalry Portfolio

Cavalry Portfolio Collection Agency is not accredited by the Better Business Bureau, and has a D- rating due to the number of complaints filed against this company, the time it has taken to resolve the complaints, and the fact that it has not addressed or corrected underlying reasons for the complaints. In fact, the Better Business Bureau reports “Cavalry Portfolio Services sends collection statements to consumers for accounts that either have already been paid or do not belong to the consumer. Consumers state that their credit reports are being adversely affected by the false charges.”

You might think that this kind of complaint wouldn’t go unaddressed, but many debt collection agencies continue their unscrupulous and sometimes even deceitful tactics. This is in blatant disregard of the Fair Debt Collection Practices Act (FDCPA) which is meant to protect consumer from unfair practices.

Know Your Rights Against Cavalry Portfolio Services Collection Agency

Cavalry Portfolio Services, however, has not completely escaped the consequences of its unethical collections techniques. The large number of consumer complaints about this debt collection agency’s practices – notably trying to collect from consumers on debts that were not theirs – led to a 2007 investigation by the Arizona Department of Financial Institutions. In the meantime, Cavalry Portfolio Services continued to call people who were not responsible for the debts (and in some cases had no idea why there were being contacted!), and never addressed this misidentification of consumers. The Arizona Department of Financial Institutions filed a Cease and Desist Order against Cavalry in 2008, ordering Cavalry to immediately stop violating Arizona law. The company agreed to pay a penalty of $15,000 to avoid losing its Arizona Business License. In the big picture, this punishment is hardly enough to deter it from continuing to use similar deceptive tactics in other states.

It also is a warning to consumers that Cavalry’s promises of compliance with the Fair Debt Collection Practices Act (FDCPA) don’t necessarily mean much. Cavalry claims that their “specialists receive the most updated information and training to ensure our compliance with industry guidelines and company standards,” and reassures consumers that they are “making a difference one person at a time.” If you’re at the wrong end of collections efforts, this statement probably seems laughable. It’s important to know about the backgrounds, practices, and tactics of companies like Cavalry. If you’re a consumer in debt, the kind of difference a collection agency like Cavalry will make in your life is not likely to be a positive one.